Having Trouble with Your eBook?

Here’s how to fix common eBook issues — most of our eBooks come from VitalSource or Pearson+.

Wrong Book or Language?

• Seeing the wrong title or a book in another language?
  Reach out to us by chat, email, or phone for help.

“Sorry, You Don’t Have Access to That Book”

• Your eBook might have expired if the rental period is over.
• Check under Expired Items on your digital bookshelf.
  • If it’s not there, contact us — we’ll help you out.

VitalSource Issues

If your book opens but something’s not working:

•  Contact VitalSource directly: 1-855-200-4146
• Or visit: VitalSource Support at VitalSource Help

“An Error Occurred During the VitalSource Redemption Process”

This means something went wrong when trying to connect your account to the eBook.

Try this:

1. Wait up to 2 hours, then try again.
2. Still not working? Contact us and we’ll escalate it to our eBook team.

Pearson+ Issues?

For Pearson+ eBooks:

• Visit: Pearson Support